How to Integrate Microsoft Dynamics with Your Phone Through CTI?
With more than 40,000 companies and 4.4 million users utilizing Microsoft Dynamics CRM, it is evident that the benefits of the suite are plentiful. From offering real-time visibility and analytics to track performance to providing a way for companies to manage their cash, assets, budgets, and banking, the enterprise planning solution helps small and medium businesses function optimally. Before deciding to purchase the program, however, many companies are left to question the Microsoft Dynamics CRM’s integration capabilities — specifically, whether the Microsoft Dynamics CTI integration is user-friendly. After all, businesses recognize that seamless connectivity leads to better returns, increased customer insights, and improved customer satisfaction. Fortunately, there are third-party service providers that have partnered with Microsoft to offer solutions. The Integration Challenge Companies often employ two systems to make their businesses operate smoothly — a Client Relat